Privacy policy

dotD, Inc. Privacy Policy

dotD, Inc. (hereinafter referred to as the “Company”) defines the privacy policy (hereinafter referred to as the “Policy”) for the customer data including customers’ personal information collected (hereinafter referred to as “customer data”) through all service that the Company operates and administrates and any other services related to the Company (hereinafter referred to as the “Service”) as follows.

  1. customer data collected by the Company
    customer data that the Company collects through the Service is as follows.
    1. Data such as names
      The Company asks for certain information when the customer creates an account to use the Service. This information includes names.
      In addition, when accessing this service in conjunction with a social networking service provided by a third party such as Facebook or LINE, in addition to the above information, we will obtain information about the name according to the contents of the customer’s permission.
    2. Action information such as comments
      The Company will collect information on comments and location according to customer action related to the use of the Service real-time.
    3. Service usage information
      • Device information
        The Company may collect the customer’s device information (such as device model, OS, unique device ID, computer name, etc.).
      • Log information
        Information such as IP address, browser type, browser language etc. are automatically created and saved when the customer uses the Service.
        In addition, we may collect customer behavior history using technologies such as cookies and JavaScript.
  2. In the Service, there may be instanes where Cookie technology is used for the customer to use the Service more conveniently. This records which pages the customer’s computer accessed on the Service, but the customer cannot be identified unless the customer enters his or her own personal information while using the Service. If the customer does not wish to use Cookies, the customer can change the browser settings to reject the use of Cookies, but in such cases there may be instances where parts of or the whole Service cannot be used.
  3. Purpose of customer information usage
    The Company uses the collected customer information for the following purposes.
    1. To deliver content customized for each customer and advertisements (includes newletters by email)
    2. To respond to violation of terms of use or other unjust/unlawful use of the Service
    3. To enable the smooth use of the Service by customers including data input assistance
    4. To compile statistics data regarding the usage of the Service
    5. To respond to inquiries etc. from customers (includes idenitity verification)
    6. To display information regarding the Service or advertisement information for which a business other than the Company is the advertiser
    7. To plan and provide new services related to the Service in the future
    8. To plan, develop, and operate different Services operated by the Company
    9. To perform invoicing activities when paid services are used
    10. To perform market research and analysis
    11. To send other information regarding the Service, deliver prizes and products, and contact customers as necessary
    12. To do any other things related to the purposes of use stated above
  4. Provision and disclosure of customer information to third parties
    1. The Company will not provide collected customer infomration to third parties with the exception of Section 2 of the Policy and the following:
      • where there is prior approval from the customer regarding provision to third parties
      • where the Personal Information Protection Act or other laws apply
      • where there is enough evidence to decide that customer information must be disclosed in the smallest range possible when the customer has violated the Terms of Use of the Service and the Company’s rights, property, services etc. must be protected
      • where customer information is necessary to protect a person’s life, health, or properties but it is difficult to gain approval from the customer himself/herself
      • where it is especially necessary to improve public health or promote the sound growth of children but is difficult to gain approval from the customer himself/herself
      • where it is necessary to assist with national organizations, local public organizations, or a contractor to perform duties as stated by law but obtaining the customer’s approval could disturb the performance of such duties
      • where all or some of the handling of customer information is contracted to an external company according to an outsourcing contract (this includes the outsourcing of the administration and analysis of information for the purposes of storing information in a server and improving the quality of the Service). In this case, the Company will sign a contract with the contractor regarding the handling of customer information and properly monitor the safe management of customer information by the contractor.
      • where there is succession of business due to a corporate merger, division, sale, or any other reason
    2. The Company may provide the following information to third parties: (i) specific technical information (including IP address and mobile device ID), (ii) statistical information that cannot identify individuals, (iii) service usage information that cannot identify individuals. The provision of such information to third parties does not include information that can directly identify individuals’ information such as names and addresses or “special care-required personal information”, as outlined in (i) – (iii) above.
      It is assumed that the customer approves for the Comapny or third parties to use such information for customer trend analysis, population statistics analysis, and web analysis, as wells as advertisements caled customer action targeting advertisements.
    3. When the Company provides information to third parties according to the preceding two clauses, the Company will carefully assess the effect on customers’ privacy with the comprehensive consideration of the need of provision to the third party in question, the method of provision to the third party in question, the status of safety management measures by the third party in question, and the relationship between the Company and the third party in question (the relationship between services provided by the Company and services provided by the third party, capital relationship, etc.), and provide information to the third party on a necessary basis.
    4. Disclosure of personal information
      The Company will disclose personal information in a timely manner in the case that the customer requests the disclosure of personal informaton according to the Personal Information Protection Act and it is confirmed that the request is from the customer himself/herself (the Company will notify the customer if the personal information does not exist). However, this is not the case if the Company is not obligated to disclose information according to the Personal Information Protection Act. Please be aware that a fee is charged (1,000 JPY per instance) for the disclosure of personal information.
    5. Correction or discontinuation of use of personal information, etc.
      The customer may request the following to the Company: (1) the correction, addition, or deletion of personal information according to the Personal Information Protection Act (hereinafter referred to as “correction”) for the reason that the information is incorrect (2) the discontinuation of use or the deletion of personal information according to the Personal Information Protection Act (hereinafter referred to as “discontinuation of use”) for the reason that the handling of information oversteps the boundaries outlined by the publicly announced purposes of use or the information was collected through falseful or unjust methods. In such cases, the Company will confirm that the request is from the customer himself/herself, conduct necessary investigations in a timely manner, and based on the outcome of the investigation, perform correction or the discontinuation of use of personal information and notify the customer (in the case that correction or the discontinuation of use is decided not to be performed, the customer will be notified as such). However, if the company is not obligated to perform the correction or discontinuation of use according to the Personal Information Protection Act and other laws, this is not the case.
    6. Safety measures regarding information management
      The Company will take necessary and appropriate measures to prevent the leakage, loss, or damage of customer information and safely manage customer information.
    7. Inquiries
      If you have any opinions, questions, complaints, or other inquiries regarding the handling of customer information, please contact us at the following email address.
      dotD, Inc.
      Email:info@dotd-inc.com
    8. Revisions to Privacy Policy
      The Company may update the Policy to continuously improve the handing of customer information.
      In such cases, the Company will post the updated Policy on the website managed by the Company. In the case that the update requires customers’ approval by law, the Company will obtain customer approval through the method specified by the Company.

Established on 12/21/2018